When a family decides that they would like to find out more about Home-Start Ashford they are referred by another agency e.g. health visitor or they can refer themselves. If the family feels that Home-Start is the right support for them then a suitable volunteer will be matched with them as soon as they become available.
Home-Start Ashford volunteers attend a Preparation Course before they are matched with a family; two character references and an Enhanced Criminal Records check are obtained. Volunteers then visit families regularly in their own homes, usually once a week for 3 hours for up to one year. The volunteer and the family decide together when to meet and how the time will be spent.
Every family and volunteer relationship is different but it might include spending time listening to or chatting together over a cup of tea, going to the park with the children, supporting families to make or keep appointments or giving a parent some respite as required.